Refund Policy

This Refund Policy explains how refund requests are handled for transactions processed through TruvancePay.

Merchant Responsibility

Refund policies for products or services are determined by the individual merchants using the platform.

Refund Requests

Customers must contact the merchant directly regarding refunds or disputes related to purchases.

Processing

If a refund is approved by the merchant, the transaction may be reversed according to the merchant’s refund policy and payment method.

Processing Time

Refund timelines may vary depending on the payment method and banking system involved.

Platform Role

Failure to comply may result in service restrictions.

For inquiries:
TruvancePay Technologies
5th Floor, RHL Tower
Near Sigra
Varanasi, Uttar Pradesh – 221002
India

Email: support@truvancepay.com